Returns & Exchanges
We want you to be completely satisfied with your Marco Bicego purchase; therefore, we offer complimentary returns on all unworn jewelry within 30 days of delivery. Each piece must be returned in its original packaging with all security tags intact to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully place your jewelry in its original designer box and secure it within the provided shipping carton, ensuring all original documentation is included.
Attach the Label
Print the prepaid UPS shipping label provided via email and affix it securely to the outside of your package, removing any previous shipping stickers.
Ship and Track
Drop off your package at any authorized UPS location and retain your receipt; your refund will be processed within 5-7 business days of receipt at our atelier.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing