Frequently Asked Questions

Everything you need to know about our handcrafted Italian jewelry.

What makes Marco Bicego jewelry unique?

Each piece is handcrafted in Italy using traditional techniques like the 'bulino' tool for a brushed texture and the signature coil technique, ensuring every item is a unique work of art.

Does my jewelry come with a warranty?

Yes, all Marco Bicego creations are covered by a 24-month warranty against manufacturing defects from the date of purchase.

How long does shipping take for online orders?

Standard shipping typically takes 3-5 business days. For personalized or made-to-order pieces, please allow up to 4 weeks for artisanal production and delivery.

What is your return policy?

We offer complimentary returns within 30 days of delivery, provided the jewelry is in its original, unworn condition with all security tags and packaging intact.

How should I care for my 18k gold jewelry?

To maintain the satin finish, clean your jewelry gently with a soft cloth and warm soapy water. Avoid contact with harsh chemicals, perfumes, or abrasive surfaces.

Can I request a custom size for a ring or bracelet?

Many of our designs can be adjusted. Please contact our concierge service or visit an authorized retailer to discuss specific sizing requirements for your chosen piece.